Shipping and Returns
Shipping
AUSTRALIA
Standard Shipping
Standart shipping $ 11 - Auspost
4-7 business days
Express
Express shipping 16 $ - Auspost
2-4 business days
Once your order has been dispatched, you will receive a tracking number to monitor the progress of your shipment.
WORLDWIDE
“We’re so glad you’re here! While we’re not currently shipping worldwide, we’re working hard behind the scenes to make it happen. Thanks for your patience — exciting things are coming!”
IMPORTANT:
If you're outside our standard shipping zones and would like to place an order, please feel free to contact us—we’ll do our best to help!
Returns
We want you to be completely satisfied with your purchase! If you are not happy with your item, you may return it within 30 days of receiving your order.
Eligibility for Returns:
Items must be in unused, and original condition, with all tags intact.
The item must be returned within 30 days of the delivery date.
Customers are responsible for the cost of returning items.
How to Return:
Contact us via email at sommercreations.au@gmail.com to initiate the return process or scroll down to the Let’s Return Formular
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is safely delivered.
Refunds:
Please note that original shipping fees are non-refundable.
Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed to your original payment method within 7-10 business days.
Exchanges:
We do not offer direct exchanges at this time. If you'd like to exchange an item, please return it and place a new order.
Let’s Return
Please fill out that form before you Return anything.
Important: Return shipping costs are the responsibility of the customer. Please ensure the item(s) are securely packaged to avoid damage during return shipping.
Please note that original shipping fees are non-refundable.